Refund & Exchange Policy
Last updated: March 10, 2026
At Global Gifts, we do not offer refunds. We are happy to provide exchanges for eligible items that meet the conditions below.
Exchange Requirements
To be eligible for an exchange, the item must be:
- Unused and in the same condition in which it was received
- In its original packaging
- Requested within 5 days of delivery
Customers are responsible for all return shipping costs.
Incorrect or Damaged Items
If you receive an incorrect item or an item that was damaged during shipping, please contact us within 5 days of delivery. Please include your order number and clear photos of the item and its packaging.
Please keep the original packaging, as it may be required to process a shipping damage claim.
Non-Returnable / Final Sale Items
For hygiene and safety reasons, the following items are final sale and cannot be returned or exchanged:
- Perfumes
- Aroma and essential oils
How to Start an Exchange
All exchanges must be pre-approved by our store. To request an exchange, please email support@globalgifts.ca with the following information:
- Order number
- Product name(s) and SKU(s)
- Quantity
- Reason for exchange
Items returned without prior approval from our store will not be accepted.
We reserve the right to refuse any exchange that does not meet the conditions outlined above.
Thank you for supporting Global Gifts.
